[ITmedia エンタープライズ] IVRyがコンタクトセンター市場へ参入 AIネイティブSaaSの狙いは

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The original text on DIP from 1994.

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走过“十四五”

Walker observed a modest but rising share of management teams explicitly mentioning AI when discussing hiring freezes or layoffs. The companies that discussed AI in the context of their workforce reduced their job openings by 12% over the past year, a steeper drop than the 8% reduction seen across all companies. While the current correlation between AI adoption and broad labor market outcomes remains small and statistically insignificant, Goldman’s baseline forecast is that 6% to 7% of workers—roughly 11 million jobs—will eventually be displaced by AI automation over the long term.